Before the day.
Before the details.
Helpful answers about melqarb™ wedding supplies, included contents, planning, setup, orders, delivery, returns, and refunds.
01. What does melqarb™ sell?
We focus on wedding supplies and decorative accessories. Each listing identifies the particular item, selected option, dimensions, material, quantity, and included contents.
02. Are all photographed pieces included?
Only the contents expressly listed for the selected product are included. Flowers, candles, tables, stands, printed inserts, favors, and other styling props are not included unless stated.
03. How do I calculate the quantity?
Check the pieces per pack and compare them with your guest count, table layout, or display plan. A photo showing several options does not mean every option is included in one pack.
04. Is assembly required?
Some items may need folding, hanging, arranging, writing, or assembly. Follow the listing and supplied instructions. Do not assume mounting hardware, adhesives, printed wording, or tools are supplied unless listed.
05. Can items be personalized?
Personalization is available only when expressly offered on the applicable product page. Review the available options and any disclosed production time or return restriction before ordering.
06. Will colors match exactly?
Screens, lighting, fabric texture, finishes, and production batches can affect appearance. Contact us before ordering if color coordination is essential. Minor variation does not excuse a materially incorrect item.
07. Can decorations be used outdoors?
Only use products in conditions supported by their instructions. Do not assume weather resistance or flame resistance. Check venue rules, use suitable fixings, and keep combustible decorations away from open flames and heat.
08. How long does order preparation take?
Normal preparation takes 1–3 business days after payment confirmation. Any product-specific production or preparation period disclosed before purchase applies where stated. Preparation and transit are separate.
09. What is the shipping estimate?
Standard transit is usually estimated at 7–12 business days following dispatch where offered. A destination-specific estimate presented before purchase applies to that service. Estimates are not guaranteed arrival dates.
10. Can you guarantee arrival for my wedding?
No event-date guarantee applies unless expressly agreed. Order early enough for preparation, delivery, inspection, and setup. Adding a wedding date to checkout notes does not create a guaranteed delivery commitment.
11. What does shipping cost?
The services and shipping amount available for your destination are calculated and displayed at checkout before payment. Free shipping applies only when an offer and its conditions are expressly displayed.
12. How do I track my order?
Dispatch information is sent to your checkout email, with tracking when available. Contact service@melqarb.com if tracking stops updating, a parcel is overdue, or delivery is disputed.
13. Can I cancel or change an order?
Contact us immediately. Requests can be accommodated only before fulfillment begins; packing or dispatch preparation may prevent changes. Successful cancellations have no cancellation fee. Captured payments are refunded within 5–10 business days after confirmation, or sooner where required by law.
14. Can I return unused wedding supplies?
Request an eligible preference return within 30 calendar days after delivery. Products should be unused, unaltered, and complete with supplied contents and packaging. Customers pay preference-return postage. Using an item for an event is use even if the occasion has ended.
15. What if items are damaged or missing?
Send your order number, affected item, selected option, missing quantity, and relevant photos where safe. For a verified damaged, defective, incorrect, incomplete, or materially misdescribed item attributable to us, we provide an appropriate remedy without additional cost for the qualifying issue.
16. When will I receive a refund?
Approved return refunds are initiated through the original payment method within 5–10 business days after receipt and inspection. If no return is required, that period begins after refund approval. Provider posting time may be additional. No restocking fee applies to approved returns; shorter mandatory deadlines take precedence.