From preparation
to your celebration.
Normal preparation：1–3 business days after payment confirmation.
Standard transit estimate：7–12 business days following dispatch where offered.
Shipping charges：Calculated and displayed at checkout.
01. Preparing an order
Normal preparation takes 1–3 business days after payment confirmation. Business days exclude weekends and applicable public holidays.
Preparation occurs before dispatch and is separate from carrier transit. Any additional production or personalization period expressly disclosed before purchase applies to that product.
02. Transit estimates
Standard transit is usually estimated at 7–12 business days following dispatch where that service is offered. Destination-specific estimates presented before purchase apply where stated.
Estimates are not guaranteed arrival dates. Weather, carrier operations, holidays, customs where applicable, and destination conditions can affect delivery.
03. Wedding and event dates
Allow enough time for preparation, transit, inspection, and setup. Contact us before ordering if your event date is close.
Entering a wedding date in checkout notes does not create an arrival guarantee or expedited service. An event-date commitment applies only when expressly agreed for the order.
04. Destinations and charges
Supported destinations and services are those available for your address at checkout. The shipping amount is calculated there and displayed before payment.
No blanket free-shipping promise applies unless an offer and its conditions are expressly shown. Expedited, remote-area, PO box, or other restricted services are available only when offered or specifically confirmed.
05. Fulfillment and origin
Orders may be fulfilled from our own or partner facilities according to inventory and destination, including domestic or international facilities.
Our Guangzhou registered address identifies the operator and does not establish a local U.S. warehouse. Contact us before purchase if origin matters. The registered address is not automatically a collection point or return facility.
06. Tracking and separate parcels
Dispatch information is sent to the checkout email, with tracking when available. A shipping label may appear before the first carrier scan, and updates can pause between transport networks.
An order may arrive in separate parcels with different tracking references. No additional shipping is charged merely because we split an order.
07. Delays or missing shipments
Email service@melqarb.com with your order and tracking references if updates stop for an extended period, delivery is overdue, or a parcel appears missing.
We investigate and work toward an appropriate resolution. If dispatch cannot occur within the promised period, we provide revised information and applicable delay-consent, cancellation, or refund options required by law.
08. A delivered scan without a parcel
Check the delivery area, household members, building reception, and any carrier notice or photograph. Contact support if the parcel remains missing.
A “Delivered” scan alone does not automatically close a disputed-delivery concern. We review the available records and circumstances rather than transferring every delivery risk to you.
09. Changes and cancellations
Request changes immediately. We can accommodate requests only before fulfillment begins; packing or dispatch preparation may prevent cancellation or address changes.
Successful cancellations have no cancellation fee. Captured payments are refunded to the original method within 5–10 business days after confirmation, or sooner where legally required. No merchandise return is needed for an unshipped canceled order.
10. Damage, returns to sender, and import charges
Report damaged, incorrect, or incomplete deliveries with relevant details and safe photographs. We address problems attributable to us without additional cost for the qualifying issue.
For returned-to-sender parcels, contact support to establish the cause. Any actual reshipping charge caused by a customer-provided address error is explained and agreed first. Cross-border duties or clearance fees not collected at checkout may be payable separately where applicable and permitted by law. Mandatory consumer rights remain unaffected.