When a detail
needs putting right.
Return request period：30 calendar days after delivery.
Approved returned merchandise：Refund initiated within 5–10 business days after receipt and inspection.
Restocking charge：None for approved returns.
01. The request period
Contact us within 30 calendar days after delivery to request an eligible preference return, such as a change of mind or an unsuitable selection when the supplied product matches its description.
This standard preference-return period does not restrict mandatory remedies for defective, incorrect, incomplete, or materially misdescribed goods.
02. Return condition
Preference returns should be unused, unaltered, and complete with supplied components, accessories, instructions, and original packaging. Explain missing packaging or contents when requesting assistance.
Disclose assembly, writing, cutting, adhesive application, stains, damage, or event use. Opening packaging alone is not evidence of misuse. A defect discovered during proper setup is assessed separately.
03. Wedding-related changes
A canceled event, changed theme, revised guest count, or purchase of excess quantities may be considered a preference-return reason when the product still meets the applicable conditions.
Using an item at a wedding or event is use; the end of the occasion does not make it unused again. Mandatory rights relating to product faults remain unaffected.
04. Starting your request
Email service@melqarb.com with your order number, product and variant, quantity, reason, and relevant photographs or video where useful and safe.
Wait for approval and return instructions before mailing. Keep the item and relevant packaging while the request is reviewed unless support directs otherwise.
05. The return destination
Do not send returns to our registered business address unless customer service specifically instructs you to do so. The original parcel's sender address is not automatic return authorization.
After approval, we provide the appropriate destination, return reference, and instructions. Ask for clarification before mailing if anything is incomplete.
06. Preference-return costs
Customers pay postage for preference returns. Original outbound shipping charges are not refunded for those returns unless legally required.
No restocking fee applies to approved returns. We do not impose an undisclosed handling charge through this process.
07. Damaged, defective, or incorrect goods
Contact us promptly about damaged, defective, incorrect, incomplete, or materially misdescribed products, with relevant evidence that can be obtained safely. No arbitrary reporting cutoff removes mandatory rights.
For a verified issue attributable to us, the appropriate remedy and required return shipping are provided without additional cost. Relevant outbound shipping is refunded when an entire order is refunded because of our error.
08. Personalized or restricted items
Personalized or clearly disclosed final-sale products, if offered, may have lawful preference-return restrictions. Any such restriction must be presented before purchase.
A discount alone does not make an item non-returnable. These restrictions do not remove mandatory remedies for a defect, wrong item, or material misdescription.
09. Packing and inspection
Include supplied components and protect delicate details, folds, surfaces, and fragile pieces from movement or damage. Follow the authorized instructions and retain tracking or proof of postage.
We inspect the return against the applicable conditions and explain any eligibility concern. Do not mail unsafe fragments or damaged electrical components, if applicable, without appropriate instructions.
10. Refund method and timing
Approved return refunds are initiated through the original payment method within 5–10 business days after receipt and inspection. When no return is required, refunds are initiated within 5–10 business days after approval.
Your provider may need additional posting time. Shorter mandatory deadlines prevail. We do not replace an approved monetary refund with store credit without agreement. If the original method cannot receive funds, we will coordinate a lawful alternative.
11. Exchanges
Exchange availability depends on stock and the requested product. We explain any applicable price difference or postage before you agree.
If a direct exchange is unavailable, we can explain eligible return and reorder options. Confirm size, color, pack quantity, and event timing before choosing the replacement.
12. Cancellations and further review
Request cancellation immediately. It can be accommodated only before fulfillment begins; packing or dispatch preparation may prevent cancellation. Successful cancellations have no fee.
Captured payment is refunded to the original method within 5–10 business days after cancellation confirmation, or sooner where legally required. No return is needed for an unshipped canceled order. To request review of a return decision, reply with your order number and relevant facts. Mandatory consumer rights continue to apply.