Your information.
Handled with clarity.
This policy explains how Guangzhou Milaiduo E-Commerce Co., Ltd., operating melqarb™, handles personal information when you visit melqarb.com, purchase products, or contact us.
Effective date: October 22, 2026.
01. Information you provide
We collect information you submit when shopping or contacting us, such as your name, email, telephone number, billing and delivery addresses, selected products, transaction details, and support communications.
If personalization is offered and selected, information may include the wording or details needed for that order. Only submit another person's information when you are authorized to do so.
02. Technical and payment information
The store and supporting services may collect IP addresses, browser and device details, cookie identifiers, referral information, pages viewed, and interactions with storefront features.
Payment providers handle payment credentials through their systems. We may receive transaction references, payment status, and limited payment information needed to administer the order rather than complete payment credentials.
03. How information is used
Relevant information is used to process orders and payments, arrange fulfillment, communicate with customers, handle returns and refunds, investigate concerns, prevent fraud, maintain security, and improve store functionality.
Information may also support recordkeeping, legal obligations, disputes, and permitted marketing. Where required, the legal basis depends on the activity, including contract performance, legal obligations, legitimate interests, or consent.
04. Cookies and similar technologies
Cookies and similar technologies may support essential shopping functions, checkout, preferences, security, analytics, performance, and advertising or measurement where enabled.
Use the cookie or privacy controls presented on the store, where available, and browser settings to manage choices. Nonessential processing is subject to applicable consent and opt-out requirements. Blocking essential technologies may affect functionality.
05. Operational providers
Relevant information may be disclosed to providers supporting ecommerce infrastructure, hosting, checkout, payment processing, shipping, fulfillment, support, analytics, and fraud prevention.
Disclosure depends on the provider's role and the information needed for that service. Where a provider acts independently, its own privacy notice may also apply.
06. Legal and business disclosures
Information may be disclosed where necessary to comply with law, respond to lawful requests, investigate suspected misuse, protect rights and safety, or establish and defend legal claims.
A lawful business restructuring or transfer may involve relevant information, subject to applicable safeguards and notice requirements.
07. Retention and protection
Information is retained for as long as reasonably necessary for its purposes, including order administration, support, accounting, fraud prevention, legal obligations, and dispute resolution.
We use reasonable safeguards appropriate to the information and activity. No storage or transmission system is completely secure, and absolute security cannot be guaranteed.
08. Privacy rights and requests
Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of information, restrict or object to processing, withdraw consent, or opt out of certain advertising, sale, or sharing activities where applicable.
Email service@melqarb.com to submit a request. We may proportionately verify identity and authority. Exceptions may apply. Where available, you may appeal by replying to our decision or complain to a relevant regulator. We do not unlawfully discriminate for exercising privacy rights.
09. Advertising and communications
If advertising technologies are enabled, they are subject to applicable consent and opt-out requirements. Legally required opt-out preference signals are recognized where applicable.
Use the unsubscribe mechanism in promotional emails or contact support for assistance. Necessary order, delivery, refund, account, and support communications may continue after a marketing opt-out.
10. Children's privacy
Our website is intended for shopping by people able to enter a purchase transaction and is not directed to children. We do not knowingly collect children's information in violation of applicable law.
If you believe a child has provided information improperly, contact us so the concern can be reviewed and appropriate action taken.
11. International processing
Our business is based in China. Ecommerce, payment, fulfillment, and technology providers may operate elsewhere, so information may be processed outside your place of residence.
Where required, international transfers are subject to applicable safeguards and legal requirements. Contact us with questions relevant to your location or order.
12. Updates and privacy contact
We may update this policy when practices, services, or requirements change. The effective date identifies the published version. Additional notice or consent will be provided where required.
For privacy questions or requests, contact service@melqarb.com. Full business information appears below.